Overview
Security and Loss Prevention Officer Jobs in Pittsburgh, PA at Accor
Title: Security and Loss Prevention Officer
Company: Accor
Location: Pittsburgh, PA
Company DescriptionFairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
What Is In It For You
Competitive salary and flexible benefit plans
Opportunity for commissions
Employee rates at Luxe Accor properties in North and Central America
Learning programs through our Academies
Opportunity to develop your talent and grow within our property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives
Job Description
What You Will Be Doing:
Monitor security of all space and assets throughout shift
Work closely with all Departments to safeguard assets and ensure compliance in all life safety and security areas
Enforce Covid-19 safety protocols for colleagues and guests
Initiate and coordinate emergency procedures in the event of an emergency
Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
Develop and implement internal safety trainings, protocols, and programs
Coordinate Hotel-wide safety trainings with local authorities and outside vendors
Provide rapid response to all guest and colleague incidents, accidents, and emergencies
Responds to all first aid calls and administers aid as appropriate
Ensure clear, concise and factual reporting of all incidents, accidents and patrol rounds
Present for VIP arrivals, departures, and high-profile guest functions
Develop and maintain strong relationships with Building security and local authorities
Participate in colleague briefings and formal communication meetings
Review daily reports and arrivals ensuring proper preparation for shift
Assist management with colleague bag check and locker check programs
Audits Hotel Key Program, ensuring procedures are followed
Consistently offer professional, engaging and friendly service
Other duties as assigned
Qualifications
Your Experience and Skills Include:
Minimum 1 year previous Security experience, preferably in a luxury environment
Ability to remain calm under pressure and prioritize needs
Excellent problem solving and reasoning capabilities
Must act with discretion at all times
First aid, AED, and CPR certifications an asset
Must be able to work nights, weekends, and holidays
Excellent interpersonal and conflict resolution skills
Excellent written/verbal communication, with strong focus on documentation
Strong guest service orientation
Able to balance a variety of conflicting priorities while providing guest service
Ability to walk, stand, or sit for extended periods of time.
Endure various weather conditions, including hot or cold temperatures and rain, snow, sleet…etc.
Carry fire extinguishers and/or other emergency equipment
Exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force occasionally to lift, carry, push, or otherwise move objects.
Walk up or descend down stairs throughout shifts.
Self-motivation and ability to work independent of immediate supervision.
Additional Information
Physical Aspects of Position (include but are not limited to):
Constant walking and standing during shift
May occasionally exert up to 25 pounds lift, carry, p…
