Overview
Security Director Assistance Jobs in Singapore, Singapore at Global Jobs
Title: Security Director Assistance
Company: Global Jobs
Location: Singapore, Singapore
Type: Full Time
Category: Security, Management
Position: Security Director Assistance, Asia
The Security Director Assistance, Asia is a
senior leadership
position responsible for directing and leading the Security Assistance team for the Asia region. As a key member of the global security assistance management team, the Security Director Assistance ensures alignment with the global standards, procedures, and priorities set by the Global Security Director, Assistance.
The Security Director, Assistance leads the security assistance function in the region and oversees the delivery of market-leading applied security risk management and advisory, incident management, and crisis response services to support Intl SOS clients, working in close partnership with senior operations colleagues across the region. The Security Director, Assistance ensures effective resolution of all clients’ requests for security advice and assistance to the highest levels of
customer satisfaction
.
The Security Director, Assistance is responsible for the functional
leadership
and ongoing development of the regional Security Assistance team, professionally managing a team of Security Managers and Specialists.
The Security Director, Assistance works closely with the Security Director, Information and Analysis to establish a seamless integration between the key pillars of our security services, facilitating an intelligence-led assistance platform. They ensure operational planning and decision-making in both businesses as usual and crisis scenarios are being fed by, and aligned with, the analytical position and outlook.
The Security Director, Assistance will closely collaborate with the relevant Assistance Centre
leadership
personnel from the Operations, Medical, Air Transportation, and Travel Assistance teams ensuring the highest standards of security operational service delivery. Additionally, the Security Director, Assistance will oversee the implementation and
continuous improvement
of relevant security operational processes and ensuring the regional Security Assistance capability is scaled to meet client exposure and demand in line with global standards, regional security dynamics, and commercial priorities.
Key Responsibilities
Core Client & Internal Support:
Oversee and own regional security assistance service delivery to support client organisations and their people in high-stress environments or situations.
Establish a close coordination with relevant senior stakeholders in the Assistance Centre to ensure effective management of all client requests for security advice and assistance, including complex security arrangements and evacuations, to the highest levels of
customer satisfaction
.
Oversee and continuously improve a robust regional operational preparedness programme, working closely with various internal stakeholders, to ensure the security assistance platform is scaled and equipped to meet client exposure and demand both in business as usual and crisis scenarios.
Oversee Intl. SOS regional concept of operations and advice positions in Asia ensuring both are clear to clients and internal stakeholders to inform timely decision-making.
Ensure a broad and
diverse
network of local security partners is maintained in line with global standards; develop network development plans as appropriate.
Responsible for
resource allocation
across core security a…
