Overview
Security Dispatcher Jobs in Fresno, CA at AmeriGuard Security
Job Summary
AmeriGuard Security Dispatch is responsible for answering phone calls and communicating with guards in accordance with AmeriGuard’s contractual obligations. Dispatcher positions are responsible for providing dispatch coverage for all guarded areas. The Dispatch must be able to work under pressure and handle multiple tasks simultaneously. The role also involves maintaining records of all incidents that occur at the workplace.
Duties and Responsibilities
The consistent responsibilities of the dispatch include, but are not limited to, the following:
Monitor and review video surveillance equipment.
Enforce policies and procedures.
Respond to Emails and communication between guards and home office.
Maintain records of all incidents that occur at the workplace.
Communicate effectively with other dispatchers/coordinators and drivers
Monitor public traffic.
Required Education and Experience
High school diploma or equivalent.
At least one year of dispatch experience.
At least one year of customer service experience.
Valid California Driver’s License with no major incidents within the last five years.
At least two years of experience working with Microsoft Outlook.
Preferred Education and Experience
At least two years of dispatch experience.
At least two years of customer service experience.
Additional Skills/Abilities
Must be able to fluently communicate in English (read, write, and speak).
Must have excellent customer service skills.
Must use two-way communications and monitor multiple video screens.
Must manage and direct multiple vehicles while on route.
Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to identify and assess information on computer screens, written reports and documentation and relay to team and/or clients.
Must be able to sit for prolonged periods of time.
May require bending and reaching in areas from floor level to six feet high.
Requires the ability to distinguish letters or symbols and eye/hand coordination.
Work may be performed in a busy high-traffic environment.
Additional Requirements
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. AmeriGuard will consider qualified applications with criminal histories in a manner consistent with applicable laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Candidates must be able to reliably commute or plan to relocate to Fresno before starting work.
Candidates must be willing to work eight-hour shifts although overtime is possible.
Candidates must have open availability (including weekends) and be able to work the day, night, and overnight shifts.
Equal Opportunity Statement for Employment: AmeriGuard provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. AmeriGuard expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Title: Security Dispatcher
Company: AmeriGuard Security
Location: Fresno, CA
