Overview
Security Officer Jobs in Coulee Dam, WA at Colville Gaming LLC
Summary:
The incumbent is a pivotal member of our operations which requires a high-level of integrity. Responsible for, but not limited to: the safety and protection of patrons, employees and casino property; promotes superior guest relations and a safe, friendly environment by preventing/reporting unsafe and illegal behavior within the applicable laws, guidelines, policies and procedures.
Essential Functions:
Responsible for securing and protecting company assets, team members, and guests.
Responds to emergencies or arranged assignments with appropriate diligence for the situation.
Performs perimeter checks and internal checks of building(s); systematically checks effectiveness of locks while performing checks.
Investigates and seeks resolutions to patron complaints and other guest service issues.
Observes and reports incidents, procedure violations, safety hazard violations, and criminal activities as they occur.
Coordinates with appropriate law enforcement agencies concerning all criminal activity taking place on Colville Gaming property, including investigations of criminal and civil violation incidents.
Writes and distributes incident reports to appropriate departments immediately following incident.
Restricts and prevents access to sensitive casino areas by unauthorized persons.
Transports company property and assets – e.g. machine/sports wagering kiosk drops, assets between sites, etc.
May prepare daily, monthly and annual paperwork and any reports according to department and company needs as assigned.
Removes unruly, belligerent and intoxicated persons from casino premises, as directed by casino management.
Helps to ensure compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; enforces all required safety codes.
Maintains company, employee and patron information confidentiality.
Performs assigned work duties in a guest service, friendly and safe manner.
Operates and maintains office equipment, including but not limited to: computer, programmable telephone system, programmable fax and multi-use photocopier.
Provides a high standard of professionalism and guest service.
Performs other duties and special projects as assigned.
Knowledge, Skills, and Abilities (Minimum Qualifications):
High School Diploma or GED required.
Must have previous law enforcement / security experience; OR
Experience in a casino environment.
Valid Washington State Driver’s License is preferred.
Must be able to proficiently read, write, and speak English.
Must have skill in writing reports.
Must have excellent observation skills.
Must be able to possess a current and maintain a valid Tribal Gaming License.
Must possess certification in both CPR and basic first aid within first 90 Days.
Working knowledge of security systems and safety procedures preferred.
Must have exceptional verbal and written communication skills.
Must be professional at all times.
Must be able to express proper etiquette.
Ability to be fair, consistent, honest, and unbiased.
Must be able to follow directives and assigned schedule.
Must be computer literate with proficiency in Windows based programs and ability to operate general office equipment.
Must successfully complete required training; this includes completing formal basic security officer training.
Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.
Cover shifts as needed and ability to work variable hours including days, evenings, weekends, and holidays.
Physical Demands / Work Environment:
Manual and finger dexterity as required to perform daily job duties.
Ability to frequently walk and/or stand for prolonged periods.
Ability to frequently sit for prolonged periods.
Ability to comfortably kneel and carry as needed and for long periods of time.
Ability to perform continuous physical exertion as needed.
Ability to bend, squat and/or reach.
Ability to occasionally lift and/or move up to 35 pounds.
Ability to perform CPR.
Ability to run up several flights of stairs or sprint a few hundred yards in emergency situations.
Frequently exposed to a high level of noise in the work environment.
Ability to stay level headed and respond quickly in stressful situations.
Frequently exposed to a stressful work environment.
Frequently exposed to tobacco smoke.
Frequently exposed to outside weather conditions, including variations in temperature and precipitation.
Occasionally exposed to fumes or airborne particles.
Occasionally exposed to toxic or caustic chemicals.
Occasionally exposed to bright and or flashing lights.
Occasionally exposed to belligerent, combative and/or intoxicated patrons.
Occasionally works near or around electricity.
Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behavior.
Speech and hearing ability to project voice to small and large audiences, carry on telephone/radio conversations, hear and grasp verbal communications and equipment prompts.
Title: Security Officer
Company: Colville Gaming LLC
Location: Coulee Dam, WA
