Overview
Security Officer Jobs in Hanover, Maryland, USA at Live! Casino & Hotel Maryland
Title: Security Officer
Company: Live! Casino & Hotel Maryland
Location: Hanover, Maryland, USA
Type: Full Time, Part Time
Category: Security (Security Guard, Security Manager)
Location: Hanover
6 days ago Be among the first 25 applicants
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Why We Need Your Talents:
Are you alert, attentive and pay attention to detail?
If you’re a vigilant, hard worker, with lots of energy, this role is for you!
Live! Security Ambassadors are the eyes and ears of our casino operations. Whether it’s high or low traffic, you will be constantly moving throughout the property, providing excellent customer service to guests while being a key source of information. No event takes place on property without security, so there will be plenty of opportunities for overtime. There are opportunities for growth no matter your level of experience.
Our security department frequently promotes within; therefore, this role is an excellent building block for your career at Live!
Compensation: $19.00 per hour
This position requires you to have open availability.
Responsibilities
Where You’ll Make an Impact:
Greet guests with a smile and a warm welcome
Check of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
Explain the rules, regulations, and code of conduct for the casino and hotels
Interact with the public professionally when providing assistance, giving directions, and responding to inquiries
Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management
Notify supervisor, manager, surveillance, and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes
Respond to medical or fire emergencies, such as sick or injured guests
Staff the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors
Monitor guest and team member passage in and out of restaurants and gaming areas
Control traffic congestion in the valet and parking areas
Write and investigate first reports of injury when applicable
Assist in transporting money, chips, tokens, and markers
Report safety hazards
Ensure the safety and security of all guests and team members
Skills to Help You to Succeed!
Ability to read/write memos and reports.
Answer telephones professionally.
Ability to multitask.
De-escalation skills.
Demonstrate empathy to patrons.
Good customer service skills.
Valid driver’s license.
Perform duties under time pressure in an interruptive environment.
Be alert at all times.
Dexterity for daily activities and emergencies.
Qualifications
Must-Haves:
High school diploma or GED preferred.
Zero to two years’ experience in security with a focus on guest service preferred.
Ability to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements
Stand and walk for extended periods.
Ascend and descend stairs.
Work in extreme temperatures.
Lift up to 50 lbs.
What We Offer
Perks We Offer You
Group health benefits for full-time and part-time team members and dependents.
Additional benefits: free basic life insurance, short/long-term disability, retirement options, paid time off, tuition reimbursement.
On-site wellness center (Maryland property).
Career growth pathways and training.
Rewards & recognition programs.
Merit-based pay increases, bonuses, free parking, discounted meals, and entertainment discounts.
Life at Live!
Expect:
To be part of an exciting, fast-paced environment.
To prioritize service and community.
To value diversity and teamwork.
Tools and resources for career growth.
To work hard and have fun.
A casino environment with high energy, requiring movement and urgency.
Exposure to smoke, bright lights, and loud noises.
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