Overview
Security Officer – Full time – MGM Springfield Jobs in Springfield, MA at MGM Resorts International
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. Security Officers act as a visual deterrent, intervene and respond to all levels of security and potential emergency needs including acts or threats of violence, emergencies, and life safety threats. This position requires specialized training. All duties are to be performed in accordance with departmental and property policies, practices and procedures.
PRINCIPAL DUTIES AND RESPONSIBLITIES:
Actively patrol and monitor all areas of the property through rotating assignments, including the exterior using various modes of transportation. Patrolling may include, but not limited to, bending, lifting, carrying, running, and extended time periods of standing and/or walking.
Perform all necessary duties as trained in order to respond in emergency situations, including but not limited to:
CPR/AED Responsive Care, including, as needed, retrieving and utilizing the CPR/AED equipment and following established protocols
Rendering appropriate first aid
Initiating and conducting evacutation procedures
The ability to push, pull, lift, carry, or move (in some circumstances) another individual, including one who may be injured
The ability to physically engage, and where necessary restrain, a person who is threatening or poses a harm to him/herself or others
The ability to move from location to location (including use of stairs and ramps) at appropriate speeds
Securing the scene to prevent further loss or damage, advise personnel of threats and potential threats, and summon emergency responders to the incident
Rotating to monitor alarm system and surveillance cameras, perform gaming drops/transactions, including carrying drop boxes and chip carriers, perform dispatcher duties in emergent and non-emergent situations using appropriate equipment.
Handle crisis and/or emergency situations calmly and efficiently
Provide excellent guest service to guests and employees and resolve complaints and issues involving both guests and employees
Write reports of daily activities and irregularities such as property damage, theft, guest or employee accidents, or unusual occurrences
Maintain proficiency in the use of all assigned equipment
Perform all other duties as assigned
SUPERVISION:
This position has no direct/official supervisory responsibilities.
MINIMUM REQUIREMENTS:
Minimum of one (1) year customer service experience
High School diploma or equivalent
Must be 21 years of age
Title: Security Officer – Full time – MGM Springfield
Company: MGM Resorts International
Location: Springfield, MA
