Overview
Security Officer- Hospitality/Concierge Jobs in Boston, MA at Harvard Protection Services, LLC
Position Objective:
Company Overview:
Harvard Protection Services is one of the fastest growing, privately owned provider of high-quality security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, “we promote respect and embraces diversity.”
Our Hospitality/Concierge Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Hospitality and Concierge Officers are responsible for providing professional customer-focused security and life safety services for the people and the property they protect.
Essential Duties and Responsibilities:
Maintain a professional demeanor always while aiding guests, employees, and visitors
Respect the privacy, and information of each guest
Provide a pro-active approach to customer service
Demonstrate the ability to diplomatically address and control challenging situations
Monitor the environment, with the ability to detect suspicious and unsafe activity
Familiar understanding with all incoming and outgoing arrivals and departures
Greet guests, visitors, and staff in a professional manner always
Answer questions and assist all in a customer focused, supportive manner
Answer all phones in a professional manner
Permit authorized persons to enter property and monitor entrances and exits
Know the facility / policies / procedures, and enforce them within the limits of the position
Perform required patrols of designated areas on foot
Observe departing personnel to protect against theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
Follow established emergency action planning and procedures
Monitor alarms and systems, as required
Prepare reports on accidents, incidents, and suspicious activities, as directed
Maintain knowledge regarding external events & activities which may impact guests and/or employees. Be aware of all internal events, group activities and VIP arrivals
Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication thru shift changes
Maintain regular attendance and highest standards of personal appearance & grooming in compliance with Harvard Protection
Knowledge and Skill Requirements:
Minimum High School Diploma, GED or the equivalent
Must have a security guard license or be able to obtain one within an acceptable period
Strong interpersonal communication skills
Friendly and professional demeanor with a strong work ethic and integrity
Must enjoy interacting with a diverse group of people
Excellent oral and written communication skills
Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
Write routine correspondence, to include log entries and incident reporting
Previous experience in a customer service-oriented industry or support environment required
Previous contract security, law enforcement, military helpful
Compensation:
Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.
About Harvard Protection Services:
Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.
Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities
Schedule: 4pm-12am
Title: Security Officer- Hospitality/Concierge
Company: Harvard Protection Services, LLC
Location: Boston, MA
