Overview
Security Officer (Multiple Shifts Available) Jobs in Phoenix, AZ at Phoenix Suns, Phoenix Mercury & Footprint Center
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see – it’s a difference you can feel. We are seeking a Security Officer III who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Security Officer III checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
This Role exists to protect people and property, maintain a peaceful, fun filled and safe atmosphere, and enforce Security procedures at Dollywood while Creating Memories Worth Repeating for our guests.
Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Animal control
Assist Guests and Hosts with vehicle problems
Assisting in the transport and escort of monies
Assisting the Safety-First Aid Department as assigned
Assisting with fire and flood prevention
Being generally friendly and caring
Controlling and directing on park traffic
Controlling park access at Host and service entrances
Crowd control
Helping guests find their way
Issuing tickets for illegally parked Host vehicles
Monitoring Fire Suppression Systems
Monitoring Park alarm systems
Patrolling buildings
Patrolling Guest and Host parking lots
Providing Dignitary Protection Services for visiting celebrities
Responding to calls for service regarding unruly Guests/Hosts
Responding to calls for service, i.e., shoplifting, burglary and theft
Reuniting lost persons on park
Taking possession of lost property and returning same to Lost & Found
Ability to work comfortably at heights up to 60 feet
Able to be flexible to handle frequent changes in priorities
Able to comprehend instructions and retain information
Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others)
Able to have manual dexterity necessary to complete all job duties
Able to hear, see and speak
Able to lift up to 100 pounds
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to maintain good personal hygiene
Able to operate/drive a motor vehicle
Able to perform other duties as assigned
Able to prioritize tasks and complete assignments on time
Able to report to work without being under the influence of or smelling of alcohol
Able to sit and/or stand for long/short periods
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Able to speak, read and write English
Able to tolerate a fast-paced, hectic environment
Able to tolerate temperatures of 0°F to 110°F
Able to work outdoors
Must be able to pass company required drug testing
Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others
At least one year of experience working successfully in a similar role. Preference will be given to candidates with prior Law Enforcement or Security related experience
Must be able to meet the qualifications to be certified as a Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)
Must be at least twenty-one (21) years of age
Ability to develop skill in the use and care of firearms
Must possess valid Tennessee driver’s license and have state required auto insurance
First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner
Must be willing and able to pass First Responder Course and apply material when needed
Must be able to meet the same requirements as a police officer for the State of Tennessee:
Must be a citizen of the United States
Must have high school diploma or equivalent
Must pass a background check and drug screen
Must be able to pass a credit check
Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances
Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States
Must have fingerprints on file with the Tennessee Bureau of Investigation
Must pass a physical examination by a licensed physician
Must have good moral character as determined by a thorough investigation conducted by the employing agency; and/or the POST Commission
Must be certified by a Tennessee Licensed Health Care Provider qualified in the psychiatric or psychological fields as being free from any impairment, as set forth in the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) of the American Psychiatric Association at the time of the examination that would, in the professional judgement of the examiner, affect the person’s ability to perform an essential function of the job, with or without reasonable accommodation
Knowledge, Skills, and Abilities
Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Ability to greet others in a professional manner
Ability to make all age groups feel relaxed and at ease
Must be a positive team member at all times
Demonstrated public speaking skills
Extremely well organized with attention to detail skills
Must have the ability to multi-task
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be willing to constantly improve
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must tolerate a fast-paced, hectic environment
Must show appreciation to others
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must have good verbal and written communication skills
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Title: Security Officer (Multiple Shifts Available)
Company: Phoenix Suns, Phoenix Mercury & Footprint Center
Location: Phoenix, AZ