Overview
Security Officer (Part Time Days) Jobs in Bethesda, MD at Suburban Hospital
Job Title: NOC Surveillance Operator
Location: Bethpage, NY (Day 1 onsite)
Type: 6-12 months Contract Position based on performance
Shift details:
Work Monday through Thursday (9:00 PM – 7:30 AM)to start for training purposes. This schedule is for a month
After possibly a month his schedule will shift to his permanent schedule of Monday/Tuesday/Wednesday off. (9:00 PM – 7:30 AM)
Job Overview
NOC Surveillance Operator
Under supervision of NOC Supervisors or NOC Managers, the NOC Surveillance Operator will perform basic support of network infrastructure. This individual will be responsible for tracking, escalating, and reporting all issues for all of products and services
This individual will provide a fundamental level of technical experience and knowledge in network infrastructure and the interrelated disciplines allowing for efficient and effective troubleshooting and restoration of outage conditions. This individual will work with neighboring NOC Tier Support teams to efficiently diagnose and resolve basic service impacting issues. In addition, this individual will speak with our customers to better understand the current issue and/or confirm resolution.
This individual will perform basic-level triage and troubleshooting and will provide technical guidance to Network Management operational departments with regards to iO, VoD, OOL, VoIP, Wi-Fi and other Altice product offerings.
The NOC Surveillance Operator will execute processes and procedures as outlined by NOC management and where fit and will make suggestions as to updates to these procedures.
This involves working in night shift
Job summary and Responsibilities
Perform basic network support including conducting daily administrative duties, supporting maintenances, perform monitoring of all network infrastructure.
Generally, perform troubleshooting and initial triage of issues with the potential of impacting 20,000 or more subscribers at any given time.
React quickly, efficiently and effectively to alarms received for supported infrastructure.
Responsible for tracking call volume (primarily via the Remedy ticket tracking system). Must be able to monitor incoming tickets, with an eye for developing trends and identifying potential issues
Document system problems, escalate and take appropriate actions according to departmental procedures. Must ensure issues are updated hourly, which includes adding notes to the Outage Board, updating Remedy tickets, contacting Command Center/ROC offices, and sending out notifications when necessary
Ability to analyze raw data and reports to provide management with a coherent picture of call trends and outage trends.
Handle all inter-departmental escalations for individual customer’s issues, performed via Remedy, e-mail and telephone communication.
Ability to speak to our customers in professional manner to gather additional details of their issue during an outage situation and/or confirm resolution. Also, guide customers through established troubleshooting procedures to identify and resolve their individual issue.
Work closely with the Contact Centers, NOC Level 3 Technical Team, NOC Technicians and responsible business departments (BISC, Digital Services, OSP, ISP) during all outage conditions. Identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, BISC Server and applications. Coordinate with the applicable departments to ensure that all possibilities/issues are communicated. Perform necessary checks to validate resolutions.
Primary skills/experience
Network alarm monitoring
DHCP, TCP/IP
Cisco routers, switches
NOC operation and ticket management
Secondary skills/experience
Remedy ticketing
Cisco, Arris CMTS
Cable modems
Wi-Fi
Job Type: Contract
Pay: From $30.00 per hour
Expected hours: No more than 40 per week
Schedule:
Monday to Friday
Night shift
Overnight shift
Rotating shift
Rotating weekends
Shift availability:
Night Shift (Required)
Overnight Shift (Required)
Ability to Commute:
Bethpage, NY 11714 (Required)
Ability to Relocate:
Bethpage, NY 11714: Relocate before starting work (Required)
Work Location: In person
Title: Security Officer (Part Time Days)
Company: Suburban Hospital
Location: Bethesda, MD
