Overview
Security Operations Center Associate Jobs in Quezon City, National Capital Region, Philippines at TaskUs
Title: Security Operations Center Associate
Company: TaskUs
Location: Quezon City, National Capital Region, Philippines
About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer:At TaskUs, we prioritize our employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What can you expect in a Security Operations Center Associate role with TaskUs:Think of yourself as someone responsible for detection and investigation of all security events on the TaskUs global network, endpoints and cloud environments, ensuring that all security attacks are timely detected, escalated and mitigated, alarms and alerts are timely investigated and remediated. Your role is part of the security incident team, will need to understand processes, and tools in line with current threats, and to help to stay a step ahead of the attackers.
Imagine yourself going to work with one thing on your mind: to monitor, investigate and document any security alerts, alarms and incidents within the organization.
Key Responsibilities:
Monitor, investigate and document any security alerts, alarms and incidents
Follow processes for incident identification, investigations and escalations
Gather relevant details of an incident; classify and prioritize
Review alerts escalated by end user or IT teams
Provide limited incident response for low complexity security incidents
Help maintain the SOC team performance metrics (SLAs and KPIs)
Contribute to the effectiveness of SOC processes
Preferred Qualifications:
2+ years working in Information Technology field
Must display enthusiasm and interest in Information Security
Strict adherence to process and procedure
Excellent customer service skills with the ability to communicate effectively with both technical and non technical stakeholders
General network knowledge TCP/IP troubleshooting
Great attention to details, curious and inquisitive
Team player
Having SOC/NOC experience or previous security role is a plus
Technical writing skill is a plus
Security certification is a plus!
Education / Certifications:
Bachelor’s degree in IT or re…
