Overview
Security Operations Center Officer (Reserved for Convention Center Employees) Jobs in Austin, TX at City of Austin
Position Information
Posting Title
Security Operations Center Officer (Reserved for Convention Center Employees)
Job Requisition Number
COA093223
Position Number
111801
Job Type
Full-Time
Division Name
Convention Ctr Emergency Servi
Minimum Qualifications
Education and/or Equivalent Experience:
Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in Security Operation Center.
Licenses or Certifications:
Valid Texas Class C Driver License.
Notes to Applicants
This position exists to help support the safe and efficient operation of the ACCD Service Yards both at the Austin Convention Center, Palmer Event Center, and the ACCD Marshalling Yard. Additionally, this position supports the technology side of the Security Division which includes the review and operation of the security cameras, access control, CAD, When to Work, and RMS.
Serves as the primary contact for management and control of the service yard and the temporary employees that act as the gate sentry’s, Gate Sentry policies, LPO’s. Monitors yard for move-in/move-out.
Acts as the primary contact for issuance, ordering and control of uniforms, equipment and radio’s for Event Staff and FSR’s and other security team members. Issues departmental ID cards for ALL ACCD personnel, clients, and vendors.
Assists in review of reports, video footage, and facility access records for HRD investigations, management requests, and PIR’s.
Management and scheduling in the When to work system.
Management and observation of service yard duties for staff, gate sentry’s, Licensed Police Officers (LPO’s) and vendors on site.
When completing the City of Austin employment application:
A detailed, complete City of Austin employment application is required to evaluate your qualifications.
Please be thorough in completing the employment application, list all experience and relevant professional certification(s) that are applicable to this position.
Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to supplemental questions on the employment application.
Starting salary will be based on overall relevant experience.
This position relies on a successful Criminal Background check.
Driving Requirement:
This position requires a Texas Class “C” Operator’s License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Essential Personnel:
This has been designated as an Essential Employee position. In the event of a city-designated extraordinary situation or emergency condition, essential employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees, as well as ensure the continuity of essential operations. Essential Employees may be called back in during such events, required to modify their schedule, assigned to a City-designated work site, or retained on-site to assist with operations and recovery.
90 Day Provision for Additional Vacancy:
This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.
Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.
Please find the link here to the City of Austin employee benefits guide.
The Austin Convention Center Department (ACCD) offers the following additional benefits to all ACCD employees:
Metro Pass for public transportation (Including Metro-Rail)
Metro-Rail stop right in front of our Convention Center facility
If interested in additional details and information on position, please contact Pat Connor or Victor Rule who will supervise this position.
Pay Range
$24.89 – $29.18
Hours
Normal work hours are Monday – Friday, however hours may vary depending upon needs of the division.
Job Close Date
03/03/2025
Type of Posting
Departmental Only
Department
Convention Center
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Professional
Location
500 E Cesar Chavez & 900 Barton Springs Rd
Preferred Qualifications
Experience in the operations of a service yard
Experience with facility security, specifically in an event facility
Experience with AX/VX systems, CAD, RMS, and Keywatcher
Experience with department owned magnetometers
Experience with the When to Work program.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties.
Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats.
Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support.
Identifies and notifies management of vacant security posts.
Provides direction and training to site officers and contract employees as needed to accomplish service goals.
Monitors welfare of security personnel working after-hours and remote assignments.
Provides periodic reports to management regarding site activities, irregularities, and identifying needed action.
Maintains the security and confidentially of sensitive security information.
Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints.
Responsibilities- Supervision and/or Leadership Exercised:
May provide training, and guidance to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of Federal, State, and Local laws and ordinances.
Knowledge of City practices, policies, and procedures.
Knowledge of training techniques and principles
Knowledge of critical infrastructure security requirements and protocols.
Knowledge of electronic security systems.
Skill in oral and written communication.
Skill in using computers and related software applications.
Skill in using Microsoft applications.
Skill in using access control systems.
Skill in handling multiple tasks and prioritizing.
Skill in handling conflict and uncertain situations.
Skill in data analysis and problem solving.
Ability to work in a high-level, high-risk security environment.
Ability to work with frequent interruptions and changes in priorities.
Ability to document incidents in Microsoft Word.
Ability to quickly recognize and analyze irregular events.
Ability to utilize radio equipment, complying with Federal communication guidelines.
Ability to establish and maintain effective communication and working relationships with City employees and the public.
Ability to provide excellent customer service.
Ability to effectively communicate with the Security team and law enforcement during stressful situations.
Ability to work during emergencies or bad weather.
Ability to participate in on-call program and work both scheduled and unscheduled overtime.
Ability to work varying shifts that include weekends, holidays and possible 12-hour day.
Ability to climb stairs, walk for extended periods of time, and perform foot patrol.
Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
Title: Security Operations Center Officer (Reserved for Convention Center Employees)
Company: City of Austin
Location: Austin, TX
