Overview
Security Operations Center Operator Jobs in Normal, IL at Allied Universal®
Security Operations Center Operator
Overview
Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Starting Pay: $24 / Hour with Opportunities to Advance to Supervisory Roles (Higher Pay Rate!)
Accrue Additional Paid Time Off with Tenure!* (Details Below)
Available Shifts:
OPERATOR: Back Up Operator ( Fill in for Call offs / Vacation/ Sick Days – will work as an operator 1 or more days a week and work as Security Officer at the same location to have full time hours)
Site-Specific Pre-Employment Requirements:
Must be 21+ years of age
Must be able to type at least 40+ words per minute accurately
Must possess one or more of the following:
Minimum 1 year of Security, Corrections, Law Enforcement, or Military experience
Minimum 1 year of verifiable data entry experience
Minimum 1 year of work experience in either public sector dispatch or emergency operations centers
Allied Universal® is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications and fire/life safety systems and is the liaison between all security departments. The Security Operations Center (SOC) Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room. This position is responsible for competing task work orders for all maintenance needs reported.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
Serve as the liaison between all departments and the security department
Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff
Complete “task work orders” for all reported maintenance needs
Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
Control and monitor the two-way communication systems
Make emergency notifications as necessary pursuant to site Post Orders
Make productivity and cost reduction recommendations to management
Make recommendations for physical security surveys and post orders
BASIC QUALIFICATIONS:
Must possess a high school diploma or equivalent
Must be 21+ years of age
Must be able to type at least 40+ words per minute accurately
Must possess one or more of the following:
Minimum 1 year of Security, Corrections, Law Enforcement, or Military experience
Minimum 1 year of verifiable data entry experience
Minimum 1 year of work experience in either public sector dispatch or emergency operations centers
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Knowledge and Skills Required:
Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications
Ability to quickly and efficiently analyze high stress situations to determine the proper action and dispatch appropriate teams
Ability to adapt and work under pressure
Ability to prioritize workload based on urgency
Effective communication skills
Organization and strong attention to detail
Critical thinking skills
Ability to work in a team environment
Paid Time Off: Begin accruing PTO time for up to 2 weeks during the 1st year of employment, 3 weeks after 2-3 years of employment, 4 weeks after 3+ years of employment.
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2024-1218850
Title: Security Operations Center Operator
Company: Allied Universal®
Location: Normal, IL
