Overview
Security Operations Center Operator Jobs in Richardson, TX at Allied Universal®
Full Job Description
Security Operations Center Operator
Overview
When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions – electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions – with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities – service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
The SOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the business, assets, the brand and/or employees and visitors. This position is responsible for using established protocols and good decision-making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The SOC Operator will monitor cameras and various alarms/alerts, dispatch associated response personnel, answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The SOC operator supports headquarters, branch/operating offices, school staff, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types.This is a full time, in- office role.
Pay: $19.00- $20.00 hourly
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:• Answer routine and emergency calls, monitor traditional alarms, video, and access control in addition to providing general assistance according to customer-specific protocols.• Dispatch security officers, ERT, facilities, police, fire, and EMS personnel as required via telephone and/or email communications.• Maintain various records of communications, including incident reports.• Receives, communicates and disseminates information, using established communication vehicles, to key partners, in a professional and articulate way, using best practices and established protocols.• Escalating complaints and unusual/critical event information to the Shift Supervisor, Manager, and other leadership personnel as directed.• Report any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systems.• Respond to customer requests for maintenance.• Ensure compliance with all relevant policies and procedures for specific locations.• Keep and/or document detailed records of activities as they occur during the shift.• Ability to think critically and use logic and good judgement to intake, triage, and assess situations occurring in real-time.
QUALIFICATIONS:
• High school diploma or equivalent (e.g., GED)• Minimum of three years’ experience in law enforcement, security, or the military• Minimum of three years’ experience controlling cameras, responding to alarms, or dispatching in a security intelligence, or critical event response setting.• Ability to identify a problem, ap…
Title: Security Operations Center Operator
Company: Allied Universal®
Location: Richardson, TX
Category:
