Overview
Security Operations Center – Supervisor Jobs in Wasco County, OR at Allied Universal
Title: Security Operations Center – Supervisor
Company: Allied Universal
Location: Wasco County, OR
OverviewAllied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job DescriptionPay Rate: $29.12/ Per HourGreat benefits!Great opportunity for career growth!Allied Universal® is hiring a Regional Security Operations Center (RSOC) Supervisor. The Regional Security Operations Center (RSOC) Supervisor will be responsible for overseeing operations within the control room that services, monitors, triages, and coordinates response across high-profile customer sites in the respective region. The Security Operations Center Supervisor will use operational best practices to ensure the physical safety and security of our people, buildings, and assets on any given shift.
Responsibilities
The RSOC Supervisor will oversee the delivery of the RSOC’s suite of services and drive compliance to standards & procedures governing access control system (ACS) alarm response & escalation, incident reporting, issuance of employee credentials, and interaction with employees, contractors, and visitors. They will engage with people across the business that require security related support and follow up with inquiries where necessary. They will also analyse, assess, and triage reports as appropriate and as directed.
The ideal candidate will have prior experience of working in or supervising a similar international control room or SOC. It is essential that they have an ability to maintain good relationships, a good team ethic and are keen to exceed expectations. They will be expected to have an ability to operate with limited supervision and have familiarity with some of the technical principles associated with a modern SOC. A curious and inquisitive outlook is essential, and they must have an innate desire for continuous self-development.
Coordinate and oversee the delivery of the RSOC’s suite of services across multiple shifts providing 24/7/365 coverage
Liaise with other Security Operations Centers (R/GSOC) within the SOC network and ensure best practice is maintained throughout the network
Ability to work a variable schedule as needed to coordinate & deliver training, operational updates, etc. across multiple shifts
Oversee a team of RSOC Shift Supervisors using a metrics-based approach to improve performance and efficiency (SLA/KPI)
Formulate Management Information (MI) and reports to share with GPS management on a daily/weekly/monthly basis
Provide direction to Shift Supervisors and drive compliance to standards and procedures
Provide a high level of service to local and remote SAP sites and staff with the emphasis on the security and safety of client staff, assets, and information
Compile reports daily to be shared with other RSOC shifts and management
Provide high quality written and verbal reports as and when required
Take telephone inquiries
Maintain/validate accurate logs of daily events
Liaise with emergency services and other monitoring agents as and when directed
Assist in the collation and preservation of digital media evidence
Assist in the collation and viewing of network …
