Overview
Security Operations Manager, Netflix House – King of Prussia Jobs in King of Prussia, PA at Netflix
Title: Security Operations Manager, Netflix House – King of Prussia
Company: Netflix
Location: King of Prussia, PA
Netflix is one of the world’s leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Our Live Experiences team puts fans at the center of their favorite stories, in real life, both through permanent entertainment venues, Netflix House, and globally touring attractions. Netflix Houses are our permanent, always-on entertainment venues, where guests can step into their favorite stories and have IRL experiences, with the ultimate goal of increasing fandom for our members. We want these experiences, along with merchandise offerings, to help promote our titles and build them into title brands so they become part of the zeitgeist for longer periods of time and drive long-term value.
The Opportunity
As the Manager of Security Operations at the Netflix House – King of Prussia, you will be ultimately responsible for maintaining the programs that keep employees and visitors safe and ensuring Netflix House’s physical assets are protected. You will support the pre-opening lead-up to the launch, and then oversee the steady-state operational execution post-launch. You will be responsible for establishing and enhancing physical security capabilities at Netflix House, leveraging the Enterprise Security team’s framework while partnering with internal Netflix teams and external stakeholders. You will be strengthening relationships with local / State / Federal law enforcement agencies in order to optimize security preparedness and response. You will develop strategies and operational plans to ensure best-in-class operational service delivery, financial responsibility, and increased fandom through a streamlined visitor experience.
Responsibilities
Manage Netflix House local security operations, budget management, vendor management, and quality control. Analyze the local security environment to identify emerging security trends that may impact Netflix and minimize business risk exposure accordingly.
Partner closely with Netflix House leadership and work seamlessly with all departments/vendors to ensure delivery of the highest level of guest satisfaction and employee workplace safety
Serve as an autonomous leader that drives innovation and ensures the highest level of execution under an ever-changing environment
Oversee management of contract security provider including service level agreements, key performance indicators, and deployment and ensure appropriate solutions are in place to minimize business risk exposure
Develop, implement, and rehearse emergency response and crisis management plans
Lead and present security education awareness training programs
Liaise with existing landlord contract security and surrounding property owners
Develop and maintain guard post orders, response procedures, and best practices
Analyze and investigate threats and security incidents impacting employees and visitors
Collect, analyze, and report security metrics (incident and performance-based) that demonstrate risk factors and response capabilities
Draft timely and accurate situation reports and written briefings for senior leadership and external partners (where applicable)
Collaborate with other Netflix Security teams (GSOC, Systems, etc.) to support Netflix House operations. Oversight on coordinating wit…
