Overview
Security Ops Analyst I Jobs in İstanbul, Türkiye at Afiniti
Title: Security Ops Analyst I
Company: Afiniti
Location: İstanbul, Türkiye
About AfinitiAt Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.
Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.
Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.
To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com.
About The RoleSecurity Operations Analyst
Afiniti is seeking to hire an innovative and motivated individual to perform front-line, security operational duties to help ensure the security and integrity of the company and the company’s assets. The expectation is that this individual will follow established and documented standard operating procedures for consistent and high-quality outcomes. In addition, this individual will help define, document and implement new procedures based on best practices and on-the-job experiences. As part of the front-line, security operations team, this individual will need to leverage knowledge and skills obtained through training, education and experience to perform the assigned duties.
This position is responsible for general security operations such as monitoring our deployed security tools, responding to alerts, generating and reviewing reports, responding to security events and escalating issues that require additional investigation. Other daily responsibilities, include routing incoming requests to the appropriate information security team or individual, performing investigations on suspicious email, coordinating with multiple teams for resolution of general security requests or issues, ensuring various security trackers are getting populated as expected and identifying gaps in the standard operating procedures.
Key Responsibilities
Follow documented standard information security procedures
Respond to requests for assistance in a timely fashion
Research solutions using available knowledgebases and/or collaborate with other tiers of support
Route requests to the appropriate team or individual as expected
Log interactions in the appropriate “tracker”
Provide tier-1 support of company’s infrastructure including triage of problems from SIEM, endpoint antivirus, vulnerability management, and Windows and Linux systems etc.
Perform investigation on suspicious emails, identify root cause and coordinate with other teams for resolution and prevention.
Provide direct communication to affected users on security incidents, advice recommendations and train staff on information security.
Follow procedures to contain, analyse, and eradicate malicious activity.
Help track and respond to malware events, and identify repeat offenders
Escalate issues that require immediate attention, or issues that have exceeded established SLA’…
