Overview
Security Professional – Customer Service Jobs in Oklahoma City, OK at GardaWorld Security Security Services US
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Job Title: Security Professional – Customer Service
Location: Oklahoma City, OK
Environment: Corporate Branch Office
Shift & Hours: Monday-Friday 8AM – 5PM
Pay Rate: $18.00 – $20.00 hour
Included Benefits/Perks:
Medical
Dental
Vision
General Job Functions:
Compliance Management
Onboarding
Orientation
Who is GardaWorld?
GardaWorld is the world’s largest privately-owned security services company. We protect our clients’ staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries and career advancement opportunities. We encourage diversity and are proud to be an equal opportunity employer. GardaWorld Security Services is looking for a Security Customer Service Professional in Oklahoma City, OK!
JOB DESCRIPTION
Position Summary
Security Customer Service Professional is responsible for managing all administrative human resource functions for the GardaWorld Security Services branch team.
Job Responsibilities Include, but are not limited to:
Candidate Management
Interact with applicants in a positive manner
Shepherd screened applicants through applicant tracking system – manage all steps and statuses
Work with branch staff to screen and interview candidates; extend job offers; conduct new-employee orientations
Order and administer drug screens, fingerprinting, and background checks for candidates with conditional job offer
Schedule employee orientation (Welcome to GardaWorld and site training) including enrollment in Learning Management System
Communicate benefits to new hires, through employment changes and during open enrollment
Review training hours reports for accuracy prior to payroll processing
Move candidates into WinTeam; complete all necessary maintenance post-hire
Employment verifications (as needed)
Employee Management
Build and maintain branch employment records and reports, to include following GardaWorld record retention policies; I-9s, W-4s, direct deposit elections/paycards
Manage uniforms; maintain inventory, place orders, review invoices, schedule restocking
Verify licenses and license compliance reporting
Issue employee name badges
Process terminations and respond to unemployment claims
Maintain transfer request report
Monitor driver compliance
Maintain WinTeam data integrity, including all employee status changes
Other
Coordinate all employee engagement efforts including, but not limited to: engagement surveys, new hire orientation, special events, and employee recognition programs.
Maintain OSHA documentation; support the filing of EEO-1 reports; maintain other records, reports and logs to conform to EEO regulations.
Communicate state and local employment law changes to RHRL.
Facilitate and/or coordinate safety, workers compensation programs, and IQAs.
Support walk-in applicants and employees including assistance on computers as needed
Answer branch phones, as needed
Perform other related duties as required and assigned
QUALIFICATIONS
High school diploma required
2 year degree is preferred
Experience in a fast paced, environment is preferred
Microsoft Office Suite proficiency
Tech-savvy with experience in both proprietary and mass market systems
Must be at least 21 years of age or older as required by applicable law or contractual requirements
Legally authorized to work in the United States
Pass an extensive screening process
Title: Security Professional – Customer Service
Company: GardaWorld Security Security Services US
Location: Oklahoma City, OK
