Overview
Security Protection Officer – Team Leader Jobs in London, England, United Kingdom at Heathrow
Title: Security Protection Officer – Team Leader
Company: Heathrow
Location: London, England, United Kingdom
Job Description
Heathrow’s vision is to give our passengers the best airport service in the world. Security Protection Officers play a key part in our success, taking pride in providing exceptional service to all passengers and other airport users whilst working safely and efficiently to provide reassurance, deterrence, detection, and response. This role will be a vital part of the delivery of operating excellence, whilst maintaining a high standard of security and protection.
As a Security Protection Officer – Team Leader, you will be responsible for managing and coordinating the team’s efforts in ensuring the safety and security of all passengers and staff within the airport.
This is a full time shift based role based at one of our Terminals.
Your role will involve
Providing meaningful on-shift leadership and support to our duty teams whilst delivering against Heathrow’s values
Ensuring that all colleagues have the correct PPE (Personal Protective Equipment) to safely undertake their duties
Providing a shift briefing to our duty teams and delivery of the on-shift operating plan, whilst proactively reacting to operating plan variances through dynamically deploying resources
End of Shift Report that documents shift performance as well as highlighting improvement opportunities and acknowledges and identifies excellent performance
Creating an effective shift handover between shifts which will allow the next duty team to effectively deploy our duty teams as per the operational and customer requirement
These Skills Are Essential
A passion for building great relationships with team members and stakeholders
Evidence of initiating and delivering continuous improvement
Demonstrable capability, confidence, and resilience in responding to operational demands
Effectively manage time to balance the conflicting demands of a customer service-orientated operational environment
Management or supervisory experience in leading on-shift service delivery
