Overview
Security Shift Manager Jobs in Kansas City, Kansas, USA at PENN Entertainment
Title: Security Shift Manager
Company: PENN Entertainment
Location: Kansas City, Kansas, USA
Type: Full Time, Part Time
Category: Management, Security
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of anexcitingindustry, where the days and nights are fast paced. You’ll work with an incrediblydiverseset of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about yourcareer growthand will help you get thesupport youneed to expand your possibilities.
WE
LOVE OUR WORK.
Hollywood Casino Kansas Speedway is currently looking for a Security Shift Manager to join the team.
Schedule: 11pm – 7:30am Tuesday – Saturday
Essential Duties and Responsibilities:
Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
Oversee all security operations, including security in the casino, in parking lots, as well as off-site facilities.
Ensure that all procedures are followed by officers as outlined in the internal controls and state gaming board regulations.
Provide work direction for Security Officers.
Fill out daily work rosters and assign job areas for all applicable security team members.
Prepare monthly schedules and ensure adequate personnel are scheduled each day to provide security at mandatory posts.
Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws, and intoxicated patrons.
Conduct required safety and emergency equipment checks and safety drills.
Review security reports and forward them to appropriate personnel.
Investigate violations of company policies and procedures and gaming laws; write detailed reports.
Act as interdepartmental liaison during the shift.
Exclude patrons from property when appropriate.
Assign and apportion work to be done among team members.
Plan, supervise, and manage work processes and determine effective techniques or processes to be used by team members in the course of business.
Conduct individual or group pre-shift meetings with team members and provide daily feedback.
Supervise and manage the work processes or procedures of team members.
Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris, and litter while performing all job duties in a safe and responsible manner.
Understand and adhere to regulatory, department, and company policies and procedures.
Transfer Table Games fills and credits.
Provide escorts as needed.
Testify in court when necessary.
Interview, select, and train new team members.
Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline.
Effectively use, administer, and manage rewards andrecognitionfor team members.
Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
Supervise and manage attendance and time records of team members.
Effectively and efficiently manage labor costs and staffing objectives while achievingguest satisfaction.
Understand and adhere to bargaining unit agreements.
Perform other related and compatible duties as assigned.
Make determinations regarding types of materials, supplies, or tools to be used.
Protect and preserve assets of the company.
Meet grooming and appearance…
