Overview
Security Specialist Jobs in United States at US Joint Activities
Company Description
Capital Security Inc. is a group of security professionals who strive to meet their customer’s requirements with the utmost integrity while delivering the most innovative technological solutions available on the market. Our certified network contractors and technicians are trained to provide the best possible service to our customers in a timely and efficient manner. We take pride in delivering exactly what our customers need, when they need it.
Role Description
We are seeking a dedicated and proactive full-time Service Support Coordinator to join our team in Verona, WI. In this pivotal role, you will provide first line technical support and troubleshooting assistance to end-users, as well as serve as support for our field technicians. A strong understanding of Professional Service Automation software, such as ConnectWise or similar platforms, is essential, along with field experience in the Security Automation or IT industry.
As our Service Lead you will encompass the coordinator responsibility, and be the driving force behind our service operations, managing ticket queues with authority and making critical decisions to ensure seamless service delivery. Your responsibilities will include scheduling, dispatching, and guaranteeing that our customers receive the highest level of support.
While prior experience in the Security or IT industries is beneficial, we value potential and a willingness to learn. If you are a quick learner with a proactive attitude, we encourage you to apply and showcase the unique skills you can contribute to our team. Join us in delivering exceptional service and support!
In return, Capital Security offer Fortune 500 level benefits and have industry leading compensation packages. We are a family friendly company that prioritize a healthy work life balance!
Are you ready to lead the charge in delivering exceptional service?
As our Service Coordinator, you’ll ensure our operations run smoothly, keeping our customers happy and satisfied. Here’s what you’ll be doing:
Master Coordinator: Manage and coordinate all aspects of our service operations with finesse! From scheduling and dispatching to customer service, you’ll be the essential person keeping everything on track.
Service Champion: Guarantee our customers receive timely and efficient service while upholding our high standards of quality. Your commitment will make a meaningful difference every day!
Tech Matchmaker: Monitor service requests and expertly match our skilled technicians to the right jobs based on their expertise and availability. Your talent for pairing will keep our team thriving!
Customer Advocate: Be the friendly voice our customers depend on! Proactively schedule appointments, provide updates, and address inquiries or concerns with warmth and professionalism, ensuring customers keep coming back.
Record-Keeping Pro: Maintain accurate records of service requests, work orders, and customer interactions using our service management software. Your keen attention to detail will shine in this role!
Team Collaborator: Work closely with our outstanding sales and technical support teams to ensure seamless service delivery and boost customer satisfaction. Together, we’ll create an exceptional experience!
Innovative Thinker: Identify opportunities for process improvements and implement changes that enhance our operational efficiency and service quality. Your ideas could propel us to new heights!
Qualifications
A minimum of five years of experience in service coordination, administration, or a similar role, preferably within the Electronic Security or Information Technology industry.
Degree in Business Administration, Operations Management, or related fields are considered comparable.
Exceptional communication and interpersonal skills, with a proven ability to build strong relationships with customers and team members.
Highly organized with robust multitasking abilities and a sharp attention to detail.
Demonstrated track record of delivering outstanding customer service and effective problem-solving skills.
Proficient in Microsoft Office Suite and our service management software (ConnectWise); familiarity with other industry-specific software is a significant advantage.
Proven ability to maintain composure and efficiency in fast-paced environments while prioritizing customer satisfaction.
Get ready to elevate your work-life balance with our comprehensive benefits package! Here’s what we offer:
Health Insurance: Your well-being is our top priority! Enjoy coverage that keeps you healthy and happy.
Dental Insurance: Keep your smile shining bright with our dental coverage.
Vision Insurance: Whether you need glasses, contacts, or just want to enjoy the world in high definition, we’ve got your vision needs covered!
401(k) Plan: Save for your future while enjoying today! We’ll help you build a nest egg that can weather any storm.
Paid Time Off: Take a well-deserved break! Enjoy paid vacation days to recharge, explore, or relax guilt-free.
Professional Development: Dive into the exciting world of electronic security! We offer opportunities to grow your skills and advance your career because we believe in investing in YOU!
Salary:
Compensation will reflect your unique experience, qualifications, and the value you bring to our
team. We recognize and reward top talent and are committed to offering a competitive salary that aligns with the
expertise required for this role. Your contributions will not only be acknowledged but celebrated, as we strive to
attract and retain the best professionals in the industry. We understand that exceptional talent deserves
exceptional rewards, and we look forward to discussing how we can align our compensation with your career
achievements and aspirations.
If you’re passionate about service excellence and ready to make a lasting impact, we’d love to hear from you! Please reach out to us at [email protected]. We can’t wait to connect with you!
Job Type: Full-time
Pay: $25.00 – $35.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Schedule:
Monday to Friday
Work Location: In person
Title: Security Specialist
Company: US Joint Activities
Location: United States
