Overview
Security Supervisor II Jobs in Ardmore, OK at the Chickasaw Nation
Security Supervisor II – 7369
Ardmore, OK | Full Time
Posted today | Apply before April 20, 2024
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Description
We are currently looking for a Full Time Security Supervisor II to join our Gold Mountain Security team located at the Gold Mountain Casino working .
Summary:
Supervises security supervisors and officers, usually across multiple shifts, often at more than one location, usually less than 50 positions. Ensures all security officer duties and functions are completed within appropriate policies, procedures and guidelines at each facility.
Responsibilities:
Provides first class customer service – courteous and helpful to all internal and external customer types
Greets and engages with a smile
Determines and meets needs
Seeks positive experience and outcomes
Answers questions in a courteous and professional manner
Partners with internal and external services as needed to ensure appropriate referral is made
Completes all training and development requirements and participates in continuing education opportunities
Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
Shares responsibilities for maintaining adequate supplies and equipment
Maintains general upkeep of work area and maintains a safe environment
Observes and addresses potential environmental hazards and risks
Maintains and promotes professionalism
Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
Adheres to Chickasaw Nation dress code standards
May provide break coverage for others as assigned
May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Maintains files, logs, and records
Maintains confidentiality, security, and integrity of data and information
Ensures employees and resources complete assigned training and development
Maintain knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Prepares weekly reports
Mentors, coaches, develops and assists in training in assigned area
Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
Participates in candidate selection process
Assigns tasks and responsibilities of assigned staff
Reviews and documents work effectiveness of assigned staff
Coaches and corrects assigned staff through performance deficiencies
Observes and documents work behaviors of assigned staff
Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
Maintains files, logs, and records
Communicates via radio per division and position protocols
Communicates with other team members, departments, guests and management
Shares general and important information
Listens to others
Follows divisional, departmental and organizational protocols
Maintains confidentiality, security, and integrity of data and information
Maintain knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Prepares incidents reports
Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station:
– May guard facility entrances – controlling access and alarming others as necessary
Escorts patrons or guests
Escorts/monitors drop team and money carts when assigned to gaming facility
May prepare temporarty visitor IDs
Responds to security breaches
Executes internal and external patrols of assigned areas and locations
Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility
Short-term/tactical collaboration and or coordination with supervisors and or managers within a facility or small geographic area
Short-term/tactical collaboration and or coordination with supervisors and or managers across multiple large facilities or large geographic area
Engages in and de-escalates contentious situations with visitors, patrons, patients, employees
Maintains and tracks assigned inventories using physical counts, supplier reports, material usage reports, software tools or any combination thereof
Prepares daily reports
Prepares monthly reports
Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.
Communicates employee concerns to the next level supervision or management and participates in investigations while maintaining confidentiality; effectively resolves all minor concerns or complaints
Ensures all audits, reports and other operational communications are accurate and timely
Completes a variety of standard and ad hoc reports as required
Assists staff with accomplishing goals
Ensures staff stays in assigned areas
Investigates and resolves discrepancies
Resolves minor employee concerns
Communicates area performance and operational information to line of support
Approves/denies time off requests
Schedules staff based on worker availability and arrange for contingency staff based on business needs and/or guest satisfaction standards on designated shift and redirects the labor force according to changing activity during a shift
In a timely manner, assists in resolving customer and employee complaints not resolvable by subordinates by listening, investigating and answering questions
Interviews and selects job candidates
Balances resources across multiple facilities or very large facility
All other duties as assigned
Competencies:
Essential:
Follow instructions, written or oral
Ensures compliance
Adhere to all scheduling and attendance requirements
Good driving record and be insurable by the Chickasaw Nation
Operate standard and automatic vehicles
Honesty, truthfulness, reliability, accountability
Read, understand and apply regulations and policies
Builds effective working relationships
Individual or small group training on specific tasks or procedures
Communicates verbally with team, departments, guests and management
Interpersonal skills to motivate, investigate, inspire
Keeps written records
Prepares role specific reports
Skills:
Essential:
Basic Computer skills
Complete level 1 Core Leadership Training within 12 mos
Must be able to operate related office equipment
Nonessential:
Proficient in use and non-use of firearms
Experience:
Education:
Essential:
High School, GED or Equivalent
Nonessential:
Some College
Credentials:
Essential:
Must be over 18 years old
Must be over 21 years old
Pass gaming background check
Pass general background check
Pass Indian Child Welfare background check
Phase I
Phase II
Standard Driver’s License
Nonessential:
Phase IV unless prohibited (e.g. Hospital)
Gaming license or permit as required by assigned position
Working Conditions:
Essential:
Smoking – cigarette smoke
Bright and Flashing lights
Casino
Fast-paced
Noisy
Mix of office/non-office settings
Team-oriented
Computers, printers, phones
Hand-held radios
Potentially dangerous situations
May have to subdue violators
De-escalate argumentative, hostile or similar situations
Sometimes bend, kneel, stoop, push, reach
Sometimes climb stairs
Use computer up to 25% of shift
Hand-eye coord, reach and grasp
Listening and hearing ability
Sometimes lift and or carry up to 50 lbs
May be required to run
Sitting up to 75% of shift
Standing up to 100% of shift
Visual acuity for detail, distance, color, depth perception
Walk up to 75% of shift
Day shift
May work evening shift
May work flexible schedule
May work holidays
May work night shift
May be on-call
May work rotating shifts
May work weekend shift
Car, van, light truck
Nonessential:
Multi-gear bicycle
Minor injuries, e.g. muscle aches, scratches, cuts or burns
Title: Security Supervisor II
Company: the Chickasaw Nation
Location: Ardmore, OK
