Overview
Security Video Monitoring Operator Jobs in Salt Lake City, UT at Peak Alarm Company
Peak Video Monitoring offers an exciting in-office position that monitors remote security services for our customers. Our team of operators is the heart and soul of our operation. As a video monitoring operator, you will have an integral role in protecting our customer’s assets by utilizing our remote video monitoring systems. In this role, you should be highly detail-oriented and an effective communicator, working collaboratively with your peers and managers to deliver superior service to our customers.
Your Shift – must be able to work all 4 days
Wednesday, Thursday, Saturday, Sunday Midnight to 8:00am
Duties & Responsibilities
Respond to video alarms at a client’s site and follow our standard escalation model
Conduct video guard tours and immediate response to alarms
Maintain up-to-date knowledge of customer site protocols
Ensure all systems are online, noting any malfunctions, and notify the supervisor
Maintain accurate records of all incidents on a site and prepare incident reports for any security events
Assist in answering dispatch phone and staffing call offs
Create passdowns for management
Provide the best possible customer service to peers and customers
Provide appropriate Phone/Email etiquette while communicating with customers
Qualifications:
Remain alert at all times during hours of employment
Ability to sit for a long period of time while carrying out monitoring function
Ability to respond quickly and decisively to potential security situations
Excellent customer service
Physically able to climb one flight of stairs
Highly detail-oriented
Ability to analyze and define problems and resolve them promptly
Comfort talking on the phone.
Computer literate and good working knowledge of MS Office
Required to work nights, holidays, and weekends
Title: Security Video Monitoring Operator
Company: Peak Alarm Company
Location: Salt Lake City, UT
