Overview
Senior Manager, Service Delivery Jobs in Mascot, New South Wales, Australia at Sydney Airport
Title: Senior Manager, Service Delivery
Company: Sydney Airport
Location: Mascot, New South Wales, Australia
MAKE IT PERFORM
At Sydney Airport, the future of air travel is shaped by you.
As a team, we connect the world. More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing “I made that possible!”.
Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better.
As smart, problem-solvers, we are always learning and growing. And that’s easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge.
Each day is a new journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport. The range of responsibilities and diverse pathways you can take on with us, are surprising.
We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway.
Job Description
About the Team
IT Operations and Cyber Security Team are part of the Facilities Management department within Sydney Airport’s Operations group. The Team are responsible for the operational support and delivery of key IT services including the IT Service Desk, end user compute services, network and hosting infrastructure, Cyber Security, Service Management and Architectural processes to support functions across the business including Airport Operations, Commercial, Retail, Finance, HR, Safety, Sustainability and Environment.
Safety, collaboration, and innovation are at the heart of how we operate.
As a key component of our purpose ‘A leading global airport connecting Australia’, technology goes well beyond core services and infrastructure. Increasingly, it redefines the passenger experience, and creates the foundation for how the airport will operate well into the future. We leverage existing and emerging technologies to transform passenger experience, promote resilience, reduce risk, and continually improve the operational efficiency of the airport.
About the role
The Senior Manager, Service Delivery is responsible for leading governance, service operations, and process improvement across a range of IT functions. This role focuses on enhancing service delivery, managing a team, and collaborating with various departments to drive high standards in IT service delivery and service management.
Through strong leadership and direction, the incumbent will identify and deliver service optimization initiatives, driving high performance and best practice customer-centric service within the team.
For the successful candidate, the role will provide experience across all facets of IT frontline support, end user computing, IT service management, vendor management, ICT procurement, budgets and costings.
In this role you have the opportunity to:
Lead a high-performance culture by setting clear goals, fostering trust, investing in employee development, and recognizing achievements to keep the team motivated and engaged.
Champion and lead change initiatives, guiding staff through periods of uncertainty while consistently role modeling organizational values.
Enable a productive, flexible, and high-performing workforce through the effective provision and optimization of collaboration and end-…
