Sr Analyst, Technical Support

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Job

The Sr Analyst, Tech Support will provide technical and operation support, system deployment and administration of cloud, physical, and virtual computing environments for mission critical applications in the Studio Operations application portfolio. This position works closely with other Cloud, Network, System, Cyber, and Infrastructure engineers to implement, support, monitor and maintain production and Dev environments. Additionally, this position works closely with business partners and IT teams and management to ensure successful deployment of technical changes, upgrades, and new implementations. This Technical Support Analyst professional will provide expert-level design, maintenance, configuration, and support of information technology systems in a 24x7x365 studio operations production environment with attention to availability, performance, capacity planning, and security. This role will work closely with Senior Technical Support Analyst and work on priorities set by him/her.

The role is a technically hands-on Analyst role, providing database, server, application, and interface development configuration, administration, and support for all applications, integrations, and specialized mobile applications within the WBSO portfolio. The role requires good Client Relationship Management skills, as well as an excellent understanding of application infrastructure and system integrations.

The Essentials

1-3 years of IT support experience

Experience installing, configuring or supporting business applications

Ability to absorb large amounts of documentation and summarize it for the team.

Ability to work unsupervised and facilitate less experienced team members during a project.

Ability to balance multiple competing demands

Bachelor’s degree in computer science, related technical field, or equivalent job experience.

Experience in supporting large scale systems to support business needs

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected].