Overview
Supervisor, Security Operations Center Jobs in Cranberry Twp, PA at Giant Eagle, Inc.
Corporate
Location
Cranberry Township, Pennsylvania, United States of America Job Id
363144
Full time
Cranberry Corporate Office
700 Cranberry Woods Drive, Cranberry Township, PA 16066, United States of America
Category
Corporate
Job Summary
Manage the Security Operations Center (SOC) and ensure the Center is staffed properly and efficiently serving the needs of Loss Prevention and Corporate Security. The position will be responsible for the multiple Coordinators who will staff the center on a 24 hour, 7 days a week work schedule.
Job Description
Experience Required: 3 to 5 years in Loss Prevention or Law Enforcement; Proficiency with CCTV; Familiarity with case management; Using multi-line phone network; supervisory management
Experience Desired: Scheduling shifts during off hours and weekends. Able to receive critical information and make decisions accordingly. Ability to properly document incidents both verbally and written. Must be willing to work non- traditional shifts for a 24/7 operations
Education Desired: Bachelors Degree
Job Responsibilities
Supervise the Security Operations Center and its multiple coordinators. Train, manage, monitor and provide performance evaluations. Provide constructive coaching. Manage day to day workflow of the SOC
Manage Hik Central, Genetec and Open Eye VMS software across all companies’ platforms and identify and resolve performance errors
Attend meetings with various partners within the organization to ensure LP is providing necessary services.
Review all reports generated by Coordinators and ensure for accuracy and proper action is taken.
Review and approve all subpoena requests from Law Enforcement or other requesting entities.
Assist Coordinators with the identification of shoplifters by utilizing SOC technology. Providing this information to store detectives for prosecution.
Provide a schedule for the SOC to be staffed 24/7.
Answer incoming calls to the SOC
About Us
At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers’ tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.
Title: Supervisor, Security Operations Center
Company: Giant Eagle, Inc.
Location: Cranberry Twp, PA
