Overview
TechOps & Support Engineer Jobs in Cairo, Egypt at Sumerge
Title: TechOps & Support Engineer
Company: Sumerge
Location: Cairo, Egypt
Sumerge’s Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers’ desires by exploring new technology areas, products, and multi-technology solutions.
The Support team takes our deep technical expertise and tailor proficient solutions according to the clients’ needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.
Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Responsibilities
Monitors, administrates and troubleshoots systems and business applications
Performs the roll-out and deployment of new system features and updates
Communicate with users through a series of actions to help resolve issues or how to effectively use the system
Diagnose and troubleshoot technical issues through analyzing logs, applications, networks, operating systems…etc
Providing remote and face-to-face technical support to system users
Escalate technical issues to L3 technical support and follows up on their resolution and deployment
Providing an effective interface between users and L3 technical support, supplying all necessary diagnostic information according to procedures till issues are resolved
Maintaining accurate records of all issues with resolution and contact details
Applies software security and upgrades to operating systems and applications
Performs regular backups and disaster precautions
Make continual improvements to procedures and documentation
Automate repetitive tasks via scripting
Requirements
Bachelor’s degree in Computer Science or equivalent education in a related discipline
2-5 years of relevant experience
