Overview
Unarmed Guard ( Festival security) Jobs in Winchester, VA at Charm Security Services
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.
Our Facilities Department is currently seeking a Sr. Security Representative in our Worcester, MA location. This is a full time, non exempt role.
POSITION OVERVIEW:
This position plays a critical role in safety, security and customer service for the Hanover. This role provides first responder services for life safety emergencies, including medical emergencies, fire and other building evacuations, violent or potentially violent situations response, and unlawful or inappropriate conduct involving employees and others on Hanover premises or Hanover-controlled space. In addition, as the face of Hanover, it is imperative that this position contributes to a positive first impression of the company; therefore, exceptional customer service and interpersonal skills must be demonstrated at all times. This position interacts with employees at all levels of the organization as well as members of the general public. Ensuring the needs of the customer are met is of the utmost concern.
IN THIS ROLE, YOU WILL:
Render first responder services for all emergencies: medical, unauthorized entry, life safety, evacuations, and unlawful acts; Perform random patrols to increase security awareness and presence in work environment; Provide access control, security and customer interface at fixed posts, to include lobby entry points and event-related assignments. Answer phone calls and document requests
Prepare written reports of incidents and use various computer applications for documentation of safety hazards, incidents and to communicate/escalate issues. Review, analyze and escalate open-source and subscription-based intelligence to help mitigate and report global threats to company property, employees, and partners.
Dispatching and coordinating response to incidents that occur on company premises, or at corporate events, using the appropriate communication methods. Responses may be to medical emergencies, burglar, fire, or duress alarms. Operators may be required to liaison with law enforcement, fire, or other public safety organizations related to emergencies on or near company property.
Act in a Team Lead capacity when required and provides direction as needed; Contribute ideas and suggestions in the development of training manuals, procedures, policies and training scenarios; Assist with field training of new employees.
WHAT YOU NEED TO APPLY:
Associate’s Degree or equivalent preferred
4 to 5 years of experience in a related field or area of specialization
5 + years of experience demonstrating the application of interpersonal skills and performing in a responsible position
Demonstrated proficiency in the use of Alarm Monitoring, Access Control, Video Management, and Crisis Communication technology.
Knowledge of basic physical security techniques and principles, or the ability to acquire such knowledge through training
Technical knowledge of security infrastructure systems preferred
CPR and First Aid Certifications a plus – If not certified, must attain certifications within three months of employment and maintain current certifications throughout tenure in position
Must have strong judgment skills as well as quick decision-making abilities during emergency situations with the leadership skills to take ownership of the situation/decision.
Ability to perform medical rescue activities
Creates a positive first impression about an organization
Professionalism with handling customers; handle visitors or customers in a courteous way
Ability to gain a solid understanding of Hanover Insurance corporate structure, critical areas and functions of senior executives.
Strong knowledge of owned, leased and tenant facilities, to include building control systems, space layouts and infrastructure
Strong verbal and written communication skills to include the ability to prepare clear, concise and articulate written incident reports and other documents
Ability to work and communicate easily with all levels within the organization
Ability to maintain poise and self-control under stress
Excellent organizational and analytical skills
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Ability to lift up to 40 pounds
Ability to work a rotating shift (up to 12 hours) to include day/night rotation, weekends and holidays
Ability to work in a fast-paced or stressful environment
Ability to sit and/or stand for extended periods of time (8 to 12 hours)
Ability to climb and descend stairs
Ability to perform work tasks in adverse weather conditions
Ability to report to work in adverse weather conditions
Ability to operate a motor vehicle with clear driving record
CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
Medical, dental, vision, life, and disability insurance
401K with a company match
Tuition reimbursement
PTO
Company paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)
Click here for the full list of Benefits
EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
Title: Unarmed Guard ( Festival security)
Company: Charm Security Services
Location: Winchester, VA
