Overview
Video Security Monitoring Agent Jobs in Lake Forest, CA at Netwatch North America
Full Job Description
Job Title:Video Security Monitoring Agent/Intervention Specialist
Job Location:Lake Forest, California
Job Type:Full-Time; Nonexempt, 3 x 12 Hour shifts
Shift Time:Saturday 5:00 am – 6:00 pm, Sunday 5:00 am – 6:00 pm , one swing shift during the week 1:00 pm to 2:00 am.
Starting Pay Commensurate with Experience
Pay rate: $17.00 per hour up to $20.00 per hour+$1.00 per hour shift differential for overnight hours worked
Company Overview
As the global leader in video monitoring services, Netwatch North America is dedicated to making businesses safer while ensuring continuity of operations. We pioneered the use of proactive video monitoring (PVM), providing our customers with intelligent remote video monitoring to proactively detect and prevent incidents before they begin.
We value our culture of teamwork, accountability, and respect for one another. We strive to live by these values to create a positive employee and customer experience. We recognize that our people are our strongest asset and play a crucial role in our competitive advantage. Netwatch wants you to succeed by supporting you continuously, developing your skills through training and encouragement. We challenge you with interesting work, that ensures you can build on your strengths and make an impact. This is an exciting opportunity to join a successful and innovative Global Group, providing industry leading proactive video monitoring services.
Find out more about Netwatch North America via our website at https://netwatchusa.com
Position Overview
Netwatch North America is looking for positive and professional Video Intervention Specialist to fill positions at our high security video and alarm monitoring facilities.
The Video Intervention Specialist is integral keeping our customers safe and to the success Netwatch North America business. This position requires excellent customer service skills, attention to detail, ability to stay focused and the ability to react appropriately to security related situations in a timely and a professional manner.
Our Video Intervention Specialists work in an extremely fast-paced environment processing video activations. Our employees manage client security and video alarms from our monitoring center environment, making both in and out-bound calls to clients and their protection locations or properties. Typical interactions include calls to our customers to discuss or alert them of a situation, use of a Public Address (PA) system, and detailed written documentation to follow-up security related occurrences.
Netwatch North America trains their Video Intervention Specialists as part of the on-boarding process. Training is fully paid for by the Company and is conducted as part of the employee’s regular work-shift
We have several work-shifts available to include day and night shifts and our employees are paid on a weekly basis. The Video Intervention Specialist position is classified as nonexempt, and any hours worked greater than 40 will be paid in accordance with applicable state regulations. We have positions available in both Lake Forest, California and Irving, Texas.
Primary Responsibilities
To monitor the alarm systems and action any alarm activations in accordance with client instructions.
Act as a point of contact for Netwatch North America’s customers globally who are experiencing security breaches and service issues.
Respond appropriately to emergency and …
Title: Video Security Monitoring Agent
Company: Netwatch North America
Location: Lake Forest, CA
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