Overview
Video Surveillance Agent Jobs in Honolulu, HI at Alert Alarm Hawaii
About Us
Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers.
About the Role:
Monitoring video feeds from security cameras to detect activity and report incidents. Monitoring alarms to ensure that they are functioning properly. The Alarm Monitoring Center is a 24/7 operation and the employees work various shifts to ensure the operation runs smoothly.
Status: Full-Time, Non-exempt
Duties and Responsibilities:
Ability to review and discern appropriate actions based on video footage
Ability to watch multiple videos/monitors simultaneously
Handle and bring to resolution, inquiries from customers and police regarding dispatch
Answer and follow-up on video alarm signals
Record all necessary information on accounts pertaining to calls and or/alarms received
Acknowledge, review, load alarm videos and images via our automation system
Initiate outbound calls to customers, police agencies and emergency contacts
Provide basic support to all customers
Respond to questions from customers regarding alarms and procedures
Maintain acceptable Customer Service Evaluations
All other miscellaneous responsibilities and other duties as assigned
Qualifications
Onsite position
Ability to work flexible days and hours, including weekends, holidays and nightshift
Shift: 2:00 pm to 10:30 pm
Customer Service experience required
Ability to follow directives and specific procedures
Ability to troubleshoot and find solutions and resolution
High school diploma or equivalent required
Good communication skills required
Basic data entry and retrieval skills required
Work Requirements:
Ability to work flexible days and hours, including weekends, holidays and nightshift
EEOC Statement
Alert Alarm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Title: Video Surveillance Agent
Company: Alert Alarm Hawaii
Location: Honolulu, HI
