Overview
Virtual Security Operations Manager (CCTV Manager) Jobs in Makati, National Capital Region, Philippines at Genfinity Philippines, Inc.
Title: Virtual Security Operations Manager (CCTV Manager)
Company: Genfinity Philippines, Inc.
Location: Makati, National Capital Region, Philippines
Client is currently seeking for a Virtual Security Operations Manager. It is producing a security system powered by deep learning that can evaluate threats on a property. The system is designed to consume video streams and other contextual information to analyze threats facing a home. The service creates an intelligent surveillance zone out to the perimeter of a property. We can identify potential threats in under 30 seconds & call the police. The LSC Guard team use a variety of tools and systems to observe, detect and analyze threats and incidents. Their main responsibility is threat and incident management. We deliver services that exceed those of our peers, and we accomplish this through innovation, constant process improvement and hiring the best talent.
Job Summary:As aVirtual Security Operations Manager,you will own and manage the escalated event review and postmortem process and engage in customer liaison from the view of security events. All learnings from event examinations and customer contact are used to improve training, best practices, and the development of new LSC tools. In addition, you will organize and schedule our LSC center shifts along with continued training and updating the team on changes to our procedures.
Roles and Responsibilities:
Obtains, verifies, and analyzes all required information pertinent to internal and external credentialing.
The candidate will be tasked to protect properties, businesses, families and celebrities based in the US.
Organize and schedule Philippine based LSC Guard shifts.
Hire & train new Philippine based LSC Guards as needed.
Train existing Philippine-based Guards with updates in procedures and security techniques.
HR Policy Violation Management/Write Ups, coaching and PIP of staff.
Completing pre-regularization reviews.
Document and report any and all policy violations.
The Manager will also be expected to work a minimum of 2-3 shifts/week to keep them in touch with the work of the team.
Complete management of the escalated event review and postmortem process. Includes events flagged by LSC Guards, the Customer Care team and those from executive management.
Utilize all available event data from video and system feeds to write accurate reports for internal review. Reports are to present a complete and accurate view.
Liaise and mediate directly with customers through calls and emails. Includes reviewing and giving feedback to their concerns.
Monitor hourly and daily traffic rates into LSC. Use available data and experience to understand the root cause of traffic spikes that may affect the wider business.
Provide feedback to management on improvements to process and systems in order to make the LSC more efficient.
Review LSC interventions and provide objective feedback to LSC agents with a view on improving future interactions.
Qualifications
:
Experience managing a team of 50 employees.
College graduate of any 4-year course
Experience working with technology organizations, preferably with a background in basic network configuration and trouble shooting.
Results-oriented, Data-driven personality
Expert- or Native-level English and Filipino Language skills
Familiarity with US culture
Hands-on, ownership attitude–problems are there to solve, not to report.
Willing to work onsite with flexible shifting schedule to accommodate all shifts.
Compensation and Benefits:
Earn above Php 100,000 …
