Overview
Technical Services Specialist – Fire and Security Jobs in Paoli, PA at Universal Atlantic Systems LLC (UAS)
About the Role:
As a Technical Services Specialist, you will play a crucial role in providing support, documentation, training, and contributing to the development and integration of all UAS technology. Your expertise will be vital in ensuring the smooth functioning and optimization of UAS products and services.
What you’ll be doing:
Provide escalated support for UAS products, including video, alarm, video verified, access control and fire alarm products and services.
Ability to assist with trouble shooting for internal departments as well as calls from technicians
Ability to support and transition large Installation/Service roll outs and projects.
Maintain project tracking documentation and spreadsheets for project rollouts and product implementation.
Be the subject matter expert in analog/IP video, intrusion, video verified, access control or other products as required.
Train internal departments on products and systems as required.
Create, update, and maintain technical instructions/manuals to be used by internal departments and field technicians.
All other duties as assigned.
What you’ll bring:
Bachelor’s degree or Technical School degree
Five years of technical experience with at least two years of video experience or equivalent experience
Must have a working knowledge of Wired and Wireless Video Verification as well as Microsoft applications or desire and ability to learn
Working knowledge of PC’s and Windows software
Bilingual a Plus
Work Requirements:
Position could be required for site visits to assist in the field as needed.
Position requires after hour on call technical support to assist National technicians.
Overnight and/or multiple day travel may be required at times.
Title: Technical Services Specialist – Fire and Security
Company: Universal Atlantic Systems LLC (UAS)
Location: Paoli, PA
